A. Where do you ship?
1. TESOROS ONLINE STORE ships nationwide throughout the Philippines, as long as the courier company reaches it.
2. For INTERNATIONAL SHIPMENTS, please reach out to our support through our helpdesk: firstname.lastname@example.org.
B. How long does it take for TESOROS to ship my order?
1. Normal order processing time is 24 to 48 hours, from the time your order is confirmed and payment is made.
2. For duration of delivery:
a) Local Orders
1) Standard delivery via LBC
1-2 days for Metro Manila
3-4 days for Provincial
2) Express delivery via Lalamove, Grab Express, Angkas, etc.
Same day delivery from 9am to 5pm.
b) International Orders
1) Standard delivery via Federal Express
5 - 10 days worldwide
C. Can you ship via Lalamove, Grab Express, and other courier app?
1. We work with Lalamove, Grab Express, and other logistics company you may wish to nominate. In such case, the customer books the rider and pays for the delivery fee upon receipt.
D. How can I track my package?
1. You will be provided with a confirmation email or SMS to enable you to track the status of your order upon confirmation and payment.
2. Upon shipment, you will receive a second email or SMS confirming the estimated delivery date. And a link to enable you to track your order.
3. As an added service, go to: tesoros.ph/track to track your order. All you need to do is to input your tracking number and the invoice we will provide.