Exchange Policy

Last updated: June 7, 2020

Thank you for shopping at Tesoros.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

A. Can I exchange an item?

     1. We accept exchanges under certain conditions:

                    a) Item must have been purchased at TESOROS online store
                    b) The Item must be unused.
                    c) The Return or exchange request is made within 7 days of receipt of the package.

     2. To request for an exchange please contact us at hello@tesoros.ph with your request and e-mail subject as: 
         Exchange - (Customer Name)-Order No.
                     Ex. Returns - Juan Dela Cruz - Order No. 001
 
         Our Customer Service Team will revert to you within 48 hrs. After your request has been processed and permitted, you must return the package within 3 days and provide proof of shipment. 
         (e.g. Courier Waybill/Tracking Number)

 

B. If I return an item who will pay for the freight charges? 

     1. Returns/Exchanges within the Philippines are free.
     

     2. Returns/Exchanges freight charges outside the Philippines are for the account of the customer/buyer.

     3. Feel free to contact our support agents through our helpdesk for more details.

 

C. How long does it take to process a return?

      Once received at our Main Office allowable period is:

                    1) Local Returns - 14 days upon approval of request       

                    2) International Returns – 21 days upon approval request

      Note: Customers are advised to ship items back to the following address

      3rd Floor Tesoros Building
      1016 Arnaiz Avenue, San Lorenzo Village
      Makati, Philippines, 1223.
      within 3-days of advice from our helpdesk.